Refund & Return Policy

We understand that bringing a dachshund puppy into your life is a significant, long-term commitment. While our goal is to ensure every puppy finds a permanent, loving home, we recognize that life can sometimes present unexpected changes. Our Refund and Return Policy has been thoughtfully created to handle these situations with compassion, prioritizing the well-being of both our puppies and their adopters.

At Tiny Dachshund Treasures, we are fully dedicated to providing you with a smooth and positive experience as you welcome your puppy into your home. This policy has been crafted to offer clear guidance and reassurance, always prioritizing the health, safety, and happiness of the puppies in our care.

Eligibility for Returns and Refunds

We strive to handle concerns responsibly and with transparency. Below are the valid reasons and circumstances under which a return or refund request may be considered:

1. Allergic Reactions
   If a household member experiences allergies directly caused by the puppy within seven days of adoption, a return may be arranged.

• A certified allergist’s documentation must confirm that the allergy is specifically linked to the puppy.
• In such cases, a 50% refund may be issued to account for breeder expenses and the opportunity lost in rehoming.

2. Undisclosed Genetic Conditions
   If a puppy is diagnosed with a genetic condition not disclosed at the time of adoption, a return or exchange may be requested.

• Conditions already outlined in the adoption contract are exempt from this provision.

3. Pre-existing Health Concerns
   If a licensed veterinarian identifies a pre-existing health issue within five days of adoption, the puppy may be eligible for return or replacement.

• A detailed report from the veterinarian will be required to validate the claim.

4. Behavioral Challenges
   Severe behavioral issues that prevent the puppy from adjusting to a home environment may be grounds for return.

• Documentation, including video evidence or a professional behaviorist’s assessment, will be necessary for review.

We are committed to ensuring that every adoption experience is positive and transparent, with the best interests of both the puppies and adopters in mind.

What Does Not Qualify for a Return

There are certain scenarios and conditions that are not eligible for returns or refunds:

• Health concerns diagnosed beyond five days post-adoption and attributed to external factors.
• Minor developmental or behavioral challenges that can be addressed with training and proper care.
• Common issues like worms, constipation, or mild diarrhea that are not related to an infection.
• Environmental allergies that are unrelated to the puppy.

We aim to ensure that every adoption is a successful and positive experience, and we are here to support you in caring for your new companion.

Steps for Returning a Puppy

Step 1: Evaluation and Documentation
Consult with a veterinarian or certified behaviorist to confirm and document the issue.
Gather all necessary paperwork, including medical records or video evidence, to support your claim.

Step 2: Submit a Return Request
Email us at pups@tinydachshundtreasures.com with a detailed explanation of the issue, along with the required documents.
Include the puppy’s adoption agreement and any additional evidence to assist us in evaluating your case.

Step 3: Review and Decision
Upon receiving your request, our team will review it within three business days.
If the claim is approved, we will work with you to facilitate the return or exchange process.

Step 4: Returning the Puppy
Place the puppy in a suitable carrier for transport, ensuring their comfort and safety.
The adopter is responsible for any costs associated with return shipping or transportation to our facility.

Step 5: Refund or Replacement
Once we receive and examine the puppy, we will process your refund or arrange for a replacement puppy within three business days.

We are committed to ensuring that every step of the process is handled fairly and with care, working together to achieve a solution that is best for both you and your new companion.